he77's Privacy Policy

1 Introduction & Applicability

he77 ("we", "our", "platform") provides a safe, reliable, and entertaining online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage, and protection of your personal information when you use he77's website, mobile platform, and other digital services ("Services").

By using our Services, you consent to the terms set out in this Policy. If you do not agree with any part of this Policy, please refrain from using our Services. This Policy may be updated from time to time, and we will notify you of any changes in a timely manner.

he77 is a platform intended only for users aged 21 and above. We do not knowingly collect information from minors. If any such information reaches us, it will be deleted immediately.

2 Information We Collect

To manage accounts and provide services on the he77 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details (for identity verification)
• Mobile phone number and email address
• Password and account security information
• Payment-related information — such as bKash, Nagad, Rocket, and Upay account numbers
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Browsing and navigation patterns on the platform
• Login time, session duration, and activity logs
• Information obtained through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Gaming history and betting information
• Records of bonus and promotion usage

3 Purpose of Data Use

he77 uses the collected information for the following legitimate purposes:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To ensure gaming services, payment processing, and customer support.
• Security & Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Personalized Experience: To improve services based on your preferences and usage patterns.
• Communication: To keep you informed about important updates, security alerts, and relevant offers.
• Responsible Gaming: To identify excessive or harmful gaming behavior and provide support.
• Legal Obligations: To maintain records required to comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.

4 Cookies & Tracking Technologies

he77 uses cookies and similar technologies to ensure the functionality of its services and to improve the user experience. Cookies are small text files stored on your device that help remember your preferences and session information.

4.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — login sessions, security tokens, etc.
• Functionality Cookies: To remember your language, display settings, and preferences.
• Analytics Cookies: To understand platform usage patterns — these cookies do not reveal any personal identity.

Cookies can be disabled by changing your browser settings, though this may limit some platform functionality.

5 Data Sharing & Third Parties

he77 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Necessary payment information is shared with bKash, Nagad, Rocket, and Upay to process transactions.
• Technology Partners: Trusted technology companies providing hosting, cloud storage, and cybersecurity services — who operate under strict confidentiality agreements.
• Legal Obligations: When required to disclose information by court order, government directive, or applicable law.
• Fraud Prevention: With relevant authorities in cases of money laundering or fraudulent activity.

6 Data Security Measures

he77 uses industry-standard security technologies and processes to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption, preventing data theft or interception.
• Data Encryption: Stored sensitive information — particularly payment and identity-related data — is protected by strong encryption algorithms.
• Access Controls: Only authorized staff may access your information, and only as needed for their specific role.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: An option is provided to add an extra layer of security to your account.

While we are committed to ensuring the highest level of security, no digital system is completely immune. It is your responsibility to keep your password confidential and to report any suspicious activity to us immediately.

7 Data Retention Period

he77 retains your personal information for as long as necessary to fulfill the relevant purpose or to meet legal obligations. Specifically:

• Active account information: For the duration the account remains active.
• Financial transaction records: For the period required under applicable law.
• Security logs: For a limited period as required for fraud investigations.
• After account closure: For the period necessary to meet legal liabilities and resolve disputes.

Once retention is no longer required, your information will be securely deleted or anonymized.

8 Your Rights & Controls

If you have an account with he77, you may exercise the following rights:

8.1 Right to Access Information

Contact our support team to receive a copy of the personal information we hold about you.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Providing accurate and up-to-date information is essential for proper use of the service.

8.3 Request for Data Deletion

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations or active disputes.

8.4 Objection to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. Send this request to [email protected].

8.5 Right to Close Your Account

You may request to close your he77 account at any time. Certain information may be retained after account closure for legal requirements.

9 Minors & Age Verification

he77 is a responsible gaming platform and is open only to users aged 21 and above. An age verification process is followed at the time of account registration.

We recognize that online age verification is not always entirely accurate. We therefore ask parents and guardians to actively monitor their children's device and internet use. If we suspect that a user is a minor, we will immediately suspend that account and delete any collected information.

10 International Data Transfers

To operate our services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Third-party providers are contractually obligated to maintain equivalent privacy protections.
• Only the minimum data necessary for operating the service is transferred.

11 Policy Changes & Updates

he77 reserves the right to update this Privacy Policy from time to time in response to business changes, new legal obligations, or technological developments.

For significant changes, we will:

• Publish a clear notice on the platform.
• Notify registered users via email or message.
• Include the update date so you can identify the latest version.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. If you object to any changes, stop using the service and contact our support team.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team. We provide assistance in both Bengali and English:

After receiving a complaint, we will review it and respond to you as soon as possible. Protecting your privacy is always a priority at he77.