Frequently Asked Questions
Answers to all your questions about he77
From deposits and withdrawals to playing on mobile and cricket betting — read simple, detailed answers to any question about he77.
Whether you are new to he77 or a returning player, it is natural to have questions about your account, payments, bonuses or games from time to time. This FAQ page was created to give direct and honest answers to the most common questions from players in Bangladesh. How to use the site on mobile, the rules for depositing and withdrawing via bKash or Nagad, cricket betting markets, welcome bonus terms — everything is organised by category below. If you cannot find an answer, contact our 24/7 live chat.
Questions & Answers
Mobile Usage
Yes, he77 is fully mobile-friendly. The site works smoothly on both Android and iOS devices directly from the browser. No separate app download is needed. Just visit he77.bar from any updated browser — Chrome, Firefox or Safari — and enjoy all features.
Open he77.bar in Android Chrome, tap the three-dot menu at the top and select "Add to Home screen". In iPhone Safari, tap the share icon at the bottom and select "Add to Home Screen". A shortcut to he77 will then appear on your home screen and open with a single tap, just like an app.
Yes, old cache can sometimes slow down page loading. In Android Chrome, go to Settings → Privacy and security → Clear browsing data and delete "Cached images and files". In iPhone Safari, go to Settings → Safari → Clear History and Website Data. Reloading the site after this usually restores normal speed.
If the connection drops, the game pauses temporarily. When your connection is restored, log back into the site and the game will resume from where you left off. If a bet was in progress in a live casino or slot game, the result is saved server-side. If there is an issue, let the support chat know.
Yes, he77's full game library is accessible on mobile. Slots, live casino, fishing games and sports betting — all categories deliver the same quality experience in a mobile browser. Just make sure your browser is updated and JavaScript is enabled.
How to Withdraw Money
The wagering requirement for the welcome bonus is 25 times, calculated on the bonus amount only. Example: if you receive a ৳1,000 bonus, you need to place ৳25,000 in bets. Once this requirement is met, the bonus winnings can be withdrawn. You can track your progress toward the requirement in the balance section of your account.
Yes, withdrawals at he77 are available 7 days a week, 24 hours a day. Whether it is late at night or a Friday, there are no time restrictions. After submitting a request, the money generally reaches your mobile wallet within 5 to 30 minutes.
"Pending" means the request is being processed. It is usually completed within 30 minutes. If it takes longer, contact support via live chat — providing your transaction ID or account number will help resolve it faster.
The minimum withdrawal amount at he77 is ৳800. Withdrawal requests below this amount are not processed. So only make a withdrawal once your balance is at least ৳800.
Yes, for security he77 always requests that withdrawals be made to a mobile wallet (bKash, Nagad, Rocket or Upay) that matches the name registered on the account. Using a wallet in your own name speeds up the verification process and keeps things secure.
Cricket & Sports Betting
Yes, he77 offers accumulator or parlay betting. Adding multiple events to a single bet slip multiplies the odds and increases the potential payout. However, if even one selection is wrong the entire accumulator is lost, so consider the risk before placing your bet.
he77 offers betting markets on all major cricket events — BPL, IPL, T20 World Cup and ICC tournaments. High-profile events such as Bangladesh vs India matches have multiple markets open. New events are added each season.
The most used markets at he77 are: match winner (which team will win), toss winner, innings run total (over/under), top run scorer and time of first wicket. In live betting, in-play markets such as runs or wickets per over are also available.
If a match is left incomplete and a no-result is declared due to rain or any other reason, he77 generally cancels that bet and the full stake is returned to the relevant account. In an accumulator, that event is removed and the result is determined based on the remaining selections.
How to Deposit Money
Log into your account, select "Deposit" from the dashboard and choose bKash as the payment method. Enter the amount and send money to the bKash number shown. After submitting the transaction ID, your balance is usually updated within a few minutes.
The minimum deposit amount at he77 via any mobile payment method (bKash, Nagad, Rocket, Upay) is ৳200. Your first deposit comes with a 100% welcome bonus — up to ৳20,000.
he77 itself charges no deposit fee. However, mobile wallet providers such as bKash or Nagad may apply their own service charges for send money or payment transactions, which vary according to the respective wallet's policy. Check your wallet app for the exact fee.
Yes, the process is almost identical. Select Nagad from the deposit section, enter the amount and send money from Nagad to the number shown. Confirming with the transaction ID updates your balance. Nagad, bKash, Rocket and Upay all offer the same convenience.
he77 currently supports four Bangladeshi mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. All four methods support both deposits and withdrawals, with a minimum deposit of ৳200 and a minimum withdrawal of ৳800.
Still have questions?
If you cannot find an answer, the he77 support team is always ready to help. Get assistance in Bengali or English.
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